Agents¶
Synopsis¶
Response event in a series to the Agents AMI action containing information about a defined agent.
Description¶
The channel snapshot is present if the Status value is 'AGENT_IDLE' or 'AGENT_ONCALL'.
Syntax¶
Event: Agents
Agent: <value>
Name: <value>
Status: <value>
TalkingToChan: <value>
CallStarted: <value>
LoggedInTime: <value>
Channel: <value>
ChannelState: <value>
ChannelStateDesc: <value>
CallerIDNum: <value>
CallerIDName: <value>
ConnectedLineNum: <value>
ConnectedLineName: <value>
Language: <value>
AccountCode: <value>
Context: <value>
Exten: <value>
Priority: <value>
Uniqueid: <value>
Linkedid: <value>
ActionID: <value>
Arguments¶
-
Agent
- Agent ID of the agent. -
Name
- User friendly name of the agent. -
Status
- Current status of the agent.
The valid values are:-
AGENT_LOGGEDOFF
-
AGENT_IDLE
-
AGENT_ONCALL
-
-
TalkingToChan
- BRIDGEPEER value on agent channel.
Present if Status value is 'AGENT_ONCALL'. -
CallStarted
- Epoche time when the agent started talking with the caller.
Present if Status value is 'AGENT_ONCALL'. -
LoggedInTime
- Epoche time when the agent logged in.
Present if Status value is 'AGENT_IDLE' or 'AGENT_ONCALL'. -
Channel
-
ChannelState
- A numeric code for the channel's current state, related to ChannelStateDesc -
ChannelStateDesc
-
Down
-
Rsrvd
-
OffHook
-
Dialing
-
Ring
-
Ringing
-
Up
-
Busy
-
Dialing Offhook
-
Pre-ring
-
Unknown
-
-
CallerIDNum
-
CallerIDName
-
ConnectedLineNum
-
ConnectedLineName
-
Language
-
AccountCode
-
Context
-
Exten
-
Priority
-
Uniqueid
-
Linkedid
- Uniqueid of the oldest channel associated with this channel. -
ActionID
- ActionID for this transaction. Will be returned.
Class¶
AGENT
See Also¶
Generated Version¶
This documentation was generated from Asterisk branch 22 using version GIT